Built directly into FusionDMS, integrates with Visa & Mastercard, FIs resolve eligible disputes with a merchant credit, avoid network fees, recapture losses
BIRMINGHAM, AL, UNITED STATES, October 6, 2026 /EINPresswire.com/ — FIntegrate Technology, a leading provider of dispute management, collections & recovery and data conversion software for financial institutions, today announced availability of Chargeback Intercept™. The new capability gives banks and credit unions a built-in path to notify merchants of reported disputes and resolve eligible cases before a chargeback is filed, all within the FusionDMS® workflow their teams already use.
Chargeback Intercept expands the capabilities of FusionDMS, which integrates directly with Visa and Mastercard Merchant Network to help institutions resolve disputes faster and more accurately. FusionDMS reduces manual processing by up to 80% through automation and boosts dispute team productivity by 50%. Built-in compliance features automatically track Reg E and NACHA deadlines, while real-time dashboards and complete audit trails give managers full visibility into case status, workloads and dispute trends.
When a cardholder reports a transaction dispute, FusionDMS automatically checks whether the claim is eligible for Chargeback Intercept. For eligible transactions, the platform notifies the merchant and requests a refund decision. Merchants credit the cardholder on up to 40% of these disputes, so no chargeback is filed, the case can close the same day, and the institution saves in two ways. Small disputes that banks and credit unions would normally write off are recovered instead of absorbed. Larger disputes don’t go to a third-party investigator, eliminating a fee that typically runs up to $50 per transaction. For an institution handling 100 disputes a month, that adds up to $12,000 to $15,000 a year in avoided investigation fees; at 1,000 disputes a month, the savings reach $120,000 to $150,000.
Because Chargeback Intercept runs inside FusionDMS, dispute teams work from a single console with no separate login, no add-on system and no copying of case data between platforms. The capability runs in parallel with each institution’s Reg E workflow, so the investigation clock starts when the cardholder reports the dispute, as required, and every credit deadline stays on track. Merchants have 72 hours to respond. If the merchant declines or doesn’t respond, the dispute continues through the institution’s existing investigation process.
“Every chargeback that reaches the network costs a financial institution money and staff time, and many of those claims could have been settled with a simple conversation with the merchant,” said Kris Bishop, CEO of FIntegrate Technology. “Chargeback Intercept gives banks and credit unions a way to have that conversation automatically, right inside the dispute workflow they already rely on. Institutions avoid investigation fees, close cases faster, recover money on claims they used to write off and stay fully within their Reg E obligations.”
Chargeback Intercept is available now to FusionDMS clients. To learn more or schedule a demo, visit fintegratetech.com/automated-dispute-management-software.
For more information, contact Martin Webster at MWebster@fintegratetech.com.
About FIntegrate Technology
FIntegrate Technology is a leading provider of innovative financial technology solutions, specializing in dispute management automation, collections and recovery, and data conversion services for financial institutions. Through its FusionDMS®, FusionCRS® and FusionLRS® platforms, FIntegrate helps banks and credit unions streamline operations, reduce costs and improve efficiency. Trusted by more than 150 financial institutions, the experts behind FIntegrate have served more than 5,000 banks and credit unions over more than 24 years. For more information, visit www.fintegratetech.com.
Madison Schneider, Marketing Specialist
FIntegrate Technology
+1 8333468478
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